When will I receive my order?
Thank you so much for purchasing Eden! We love that you’re excited to receive your jewelry. We do our best to process all orders for shipment within 72 hours of receiving them – with the exception of weekends and holiday rush times. The arrival date will depend on the country and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship worldwide for a flat rate of $25 USD. Please be aware that Eden can’t control how different countries choose to levy customs fees, duties, or other taxes on incoming goods. We cannot predict what customs fees may be, as each country has its own individual policies. If you are not familiar with your country's import policies and taxation practices, please check before ordering.
I have not received any emails about my order. Was it placed successfully?
If you did not receive an Order Confirmation email shortly after placing your order, it’s possible the order was not fully placed or that your email was entered incorrectly. Please reach out to Customer Service at email@example.com if you did not receive your Order Confirmation and we’ll take a look.
My order was returned to Eden. What do I do?
Undeliverable orders due to address error will require re-shipment. We want to make sure you receive your jewelry, so Eden will happily cover the cost of the second attempt after the original order has made it back to us.
Our Return Policy
All returns must be approved by our Customer Care department. If for any reason you wish to return or exchange an item, please email firstname.lastname@example.org within 30 days of your receipt. Once approved, you can use one of the addresses below for your return.
USA Return Address:
3494 N Stodghill Road
Rockwall, TX 75087
Australia Return Address:
Eden Australia Ltd
4 Graeme Ave
VIC 3094 Australia
Still have questions? Be sure to check our FAQ page or contact us at email@example.com.
We will handle your return by either promptly exchanging the item or issuing a credit or refund.