Properly caring for your Eden jewellery will ensure a longer wear life. Follow these simple guidelines, and you can enjoy your jewellery for years to come. Avoid wet environments. Do not wear into the shower or store in humid places. Apply lotions, makeup, hairspray, and perfume before putting on your jewellery. Avoid contact with household cleaning products.

CARING FOR STERLING SILVER JEWELLERY

Sterling silver jewellery is marked with a 925 stamp. Polish sterling silver pieces with a jewelry polishing cloth. If more attention is needed, immerse in a solution of warm water and mild dishwashing liquid and gently hand wash. A soft toothbrush can also be used for more abrasive cleaning when needed. Thoroughly rinse and completely dry the silver before storing, as moisture contributes to tarnishing. Never clean your jewelry in bleach. If the jewelry contains gemstones or pearls, do not submerge the entire piece into the water. Instead, use a cotton swab with mild dishwashing liquid to wash only the silver.

Note: These instructions are not for silver plated items.
Please see the next section for plated items.

CARING FOR GOLD PLATED STAINLESS STEEL JEWELLERY OR SILVER PLATED JEWELLERY

To clean your gold plated jewellery at home, use a non-abrasive jewellery cleaner that is safe for plated parts or a mild soap and water. Use a soft cloth to clean the item carefully. After cleaning, rinse with lukewarm water and allow it to dry completely.
Buffing your plated jewellery with a soft cloth is an effective and inexpensive way to keep your pieces lustrous.

Note: Do not use a jewelry polishing cloth, as this can damage the finish.

CARING FOR BRASS JEWELLERY

To return brass to its original shine, make a paste of baking soda, water, and lemon juice and gently rub it onto the piece with a soft cloth. Wash the mixture off using running water, then dry and buff with a clean cloth.

CARING FOR STAINLESS STEEL JEWELLERY

To clean stainless steel jewellery, pour warm water into a small bowl, and add mild dish washing soap. Dip a soft, lint-free cloth into the soapy water, and gently wipe the stainless steel jewellery with the damp cloth until the piece is clean. When cleaning it, rub the item along its polish lines. Wipe remaining soap off jewellery using a moist cloth dipped in clean water. Dry jewellery well with a clean towel, and then leave to air dry. After it is clean, a jewellery polishing cloth can be used to shine it.

CARING FOR BRAIDED OR BEADED JEWELLERY

Shipping Policy:

In Australia:

Rest of the world

For orders to the US, please visit our American site: https://thisiseden.jewelry

When will I receive my order?

Thank you so much for purchasing Eden! We love that you’re excited to receive your jewelry. We do our best to process all orders for shipment within 72 hours of receiving them – with the exception of weekends and holiday rush times. The arrival date will depend on the country and shipping method selected at checkout.

Do you ship internationally?

Yes, we ship worldwide for a flat rate of $25 AUD. Please be aware that Eden can’t control how different countries choose to levy customs fees, duties, or other taxes on incoming goods. We cannot predict what customs fees may be, as each country has its own individual policies. If you are not familiar with your country's import policies and taxation practices, please check before ordering.

Please note that any local duties, customs, and taxes that apply must be paid by the recipient upon delivery. Eden cannot pay them on your behalf.

I have not received any emails about my order. Was it placed successfully?

If you did not receive an order confirmation email shortly after placing your order, it’s possible the order was not fully placed or that your email was entered incorrectly. Please reach out to customer service at au_info@thisiseden.org if you did not receive your order confirmation and we’ll take a look.

My order was returned to Eden. What do I do?

Undeliverable orders due to address error will require re-shipment. We want to make sure you receive your jewelry, so Eden will happily cover the cost of the second attempt after the original order has made it back to us.

Returns Policy:

All returns must be approved by our Customer Care department. If for any reason you wish to return or exchange an item, please email au_info@thisiseden.org within 30 days of your receipt. Once approved, you can use one of the addresses below for your return.

For the return of damaged items, we will cover the cost of shipping by sending you a prepaid satchel. For change-of-mind returns, you must cover the cost of return shipping.

Australia Return Address:

Eden Australia Ltd
4 Graeme Ave
Montmorency 
VIC 3094 Australia

We will handle your return by either promptly exchanging the item or issuing a credit or refund.